Thank you for choosing WonderPalsToy LLC to purchase our products. We want you to be satisfied with your order. If for any reason you are not satisfied with your purchase, we offer the following refund and return policy:
1. Time Limit for Refunds and Returns
We allow you to request a refund or return within seven days of receiving your item. Orders received after seven days will not be accepted for returns or refunds.
2. Return Requirements
To be eligible for a refund or return, the item must meet the following requirements:
The item must be unused and in its original condition.
The item must include all original tags and packaging.
Refund requests must be made within seven days of purchase.
3. How to Request a Refund or Return
If you would like to request a refund or return, please follow the steps below:
Please contact our customer service via email with your order number and reason for return:
Email: devontejohnson@wonderpalstoy.com
We will provide you with a return address and further instructions. 4. Return Shipping Costs
Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect. In this case, we will cover the return shipping costs.
5. Refund Processing
Once we receive the returned item and confirm that it is eligible for return, we will process your refund within 7-10 business days. The refund will be credited to your original payment method.
6. Non-Refundable Items
The following items are not eligible for refunds or returns:
Specially customized or personalized items.
Items that cannot be resold after opening.
7. Contact Us
If you have any questions about our refund and return policy or need a refund/return request, please feel free to contact us:
Phone: (667) 387-4368
Email: devontejohnson@wonderpalstoy.com
Thank you for choosing WonderPalsToy LLC! We look forward to providing you with quality products and services!