- How do I place an order?
You can visit our website, select the toys you like, click “Add to Cart,” and follow the prompts to complete the checkout process. You can also place an order by contacting our customer service team. - Can I change or cancel my order?
If you wish to change or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before the item ships. Once the order has shipped, we are unable to change or cancel it. - How do I track my order?
Once your order ships, you will receive an email with a tracking number. You can use this tracking number to check the status of your package on our shipping partner’s website. - Where can I check the status of my order?
You can check the status of your order by logging into your account and looking in the “Order History” section. If you don’t have an account, please check the order confirmation email you received, which will contain information about your order status. - What should I do if there are any issues or defects with the item?
If the item you received is defective or damaged, please contact us as soon as possible after receiving it. Please be sure to include the order number and a detailed description of the issue so that we can process your request as quickly as possible.
6.How do I request a refund or return? You can request a refund or return within seven days of receiving your item. Please review our Refund and Return Policy and follow the procedures therein.
- Can I exchange my purchased item? We do not offer direct exchanges. If you would like to exchange your item, please first request a return. Once the refund is processed, you can place an order for a new item.
- How is my personal information protected? We take your privacy and security very seriously. We implement various security measures to protect your personal information and payment information, and all transactions use secure encryption technology.
9.How do I contact customer service?
If you have any questions or need further assistance
please contact us at:
Phone: (667) 387-4368 Email: devontejohnson@wonderpalstoy.com Thank you for choosing WonderPalsToy LLC! We look forward to providing you with quality service and products!